Hi @scuti The support team can move your service to Google with written permission from the email address on fie for the account. Have you already submitted an email request? 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

If you have already submitted a request, please let me know the case number so I can research this for you. Thanks in advance!