Hi there!
I'm afraid I have to agree. I love this platform, but the "spotty" customer service leaves quite a bit to be desired. 
As someone who has used Weebly for quite a long time and suggested it to other people because of the functionality and ease of use, I'm saddened by the level of support.
I've had to contact customer service a few times for help with some glitches. On two occasions that I can recall, today being one of them, the support person's response made me wonder if they read the initial request. To be honest, the last two issues I had with tech support were similar. I don't mind that it takes 2-3 days to respond to a ticket. I get that with lots of customers it can be consuming and busy. But what I don't get is not taking the time to read the initial request for support so that a solution that actually fits the issue is offered. It just feels lazy to me.
I'm just grateful that I don't need customer support very often and that I do have some technical abilities (albeit limited) to do many things on my own. If I did need more assistance, based on the support alone I would not use Weebly, which saddens me to say since I really do like the platform.
