I'm sorry to hear you are having trouble reaching the team. This type of request needs to go through the support center, as I'm not able to make the change from my end. I apologize for that. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

Typing "speak with a rep" will bypass the automated help articles that you see, and will give you an option to view the support teams available to your account.