Weebly site IP adress it´s not Working

ElizabeteGomes · ‎11-07-2017

Hi, i want to use a specific domain with a weebly site, but it´s not working.. I went to the guide and made all the steps and nothing... I´ve tested the IP adress you gave me (on the browser) from weebly site and it´s not online also since ever.
Also chat its not working, and the support takes days to answer...

I suppose i was expecting more from weebly.

Anybody can help?

NJRFTF · ‎11-07-2017

@ElizabeteGomes

Weebly chat hours are as follows.... "We're in the office Monday to Friday from 6am to 6pm Pacific Time (9am to 9pm Eastern) and Saturday / Sunday from 8am to 5pm Pacific Time (11am to 8pm Eastern)."

What is your domain name?

ElizabeteGomes · ‎11-07-2017

Hi,

Yes, i know. But i´m in Europe.

My client domain: ojc.pt

NJRFTF · ‎11-07-2017

@ElizabeteGomes

Site loads fine for me...

ElizabeteGomes · ‎11-07-2017

What you see working is a frame redirection to the URL site weebly.com, not the IP. (because something must be online till we have the IP working....)
You can see that the favicon it´s not there, and also it´s not working well in mobile devices.

Adam7 · ‎11-07-2017

Did you update the DNS records for the domain to point to us? This is what I see when I check your current A records:

ojc.pt	        A	94.126.169.99
www.ojc.pt	A	94.126.169.99

ElizabeteGomes · ‎11-07-2017

Yes.. It was updated 2 days ago.

As i told you it wasn´t working , so we made it with a frame.

If you check :http://www2.ojc.pt/ you will see the new weebly IP as A record, not working too.

Adam7 · ‎11-07-2017

Your www2 subdomain looks to be pointed properly to me. If you were to publish a site with that as the address the domain would load the site.

ElizabeteGomes · ‎11-08-2017

Yes, but the site still not online... (http://www2.ojc.pt/)
And suport center it´s not helping to see what´s wrong.

Adam7 · ‎11-09-2017

If you want to use that as the address of your site, go to the Settings tab and enter that as the address of the site and re-publish.