Charge for SSL Certificate?

kc_cottage · ‎08-21-2017

I had issues with my weebly ssl certificate a while ago and as a result needed to turn it off on my site, as google will start to lower your ranking if you are not https i went to re-enable my SSL certificate but there is now a charge??? this cant be right, why am i getting charged to re-enable my certificate?? it was previously disabled due to a weebly issue!

Adam7 · ‎08-21-2017

The only time we charge is if you enabled the option for your site, disabled, then changed your site address. The reason for this is because we would need to get a whole new certificate configured for a different domain name. Did you change your site address at all, @kc_cottage?

kc_cottage · ‎08-21-2017

hi adam, no my website domain has remained the same forever (1.5yrs)

Adam7 · ‎08-21-2017

Ok, can you try again? I made a change here which should make it so you don't get prompted to pay.

kc_cottage · ‎08-21-2017

thanks adam, have gone through & needed to enter organization details again & its saying its being configured, will check in the morning as its late here in the uk & report back if i have any issues but thanks for your help!

Adam7 · ‎08-21-2017

No problem! I'm sure it'll be finished configuring and working by then.