Here is a flow chart to help explain:

1. Customer signs up for a service subscription called "Basic Plan". The plan has 10 items that are serviced every month. When they sign up, they are creating their own portal, or page.

2. Customer now has their own portal, or page, that they can make changes to billing, subscription plan, add more services, change password or other personal info.

3. My company completes the monthly service they signed for.

4. My company completes a report of services completed and any other notes about their home such as, "We noticed a problem, would you like to have us fix it"

5. The report and notes are then added to the customers account.

6. An email is automatically sent to the customer notifying them of an update to their account with a link to the login screen.

7. Customer logs in and can see all the new information that has been added to the account.