04-20-2017 06:58 PM
The paypal checkout has not been working with weebly since Monday, any timeline to fix this? Spoke with the people at paypal and they say it is a weebly integration issue? Losing business daily.
04-21-2017 04:45 AM
This is a MAJOR problem. I will be calling starting at 9AM PST until this is fixed. Three calls already- thousands of dollars in orders- unable to be processed or check out. We have a huge event tomorrow with lots of advertising going into it for our site. If we can't process payments this weekend it's likely to cost us tens of thousands. At least send out an e-mail explaining why this is happening, how you are going to compensate, and when you are going to fix this.
04-21-2017 05:29 AM
Testing things while I wait. I found out that if you enter a comment in the "Note to Seller" field under review and submit order it WILL actually redirect you. This works as a nice workaround if you process an order via phone but no one enters notes and will think this isn't working. I'm looking now to see if I can disable this function- I'll report back.
04-21-2017 05:37 AM
I turned off the note to seller field and am completely unable to be redirected.
I am calling at 9EST.
In the mean time if you are experiencing this problem, please enable
Store > Setup > Checkout > Checkout Options (Edit) > Toggle Enable Note to Seller ON > Save > Close with the X at the top left > Publish
When processing payment via phone, simply enter any text in the note to seller field like "Processed via phone" or anything so you minimize the money you're losing from the people that aren't calling you and just being plain turned off from the site not working properly.
04-21-2017 06:21 AM
Spoke with Weebly support (phone was answered immediately).
Go to Store > Setup > Checkout > Next to Paypal click Update
If you don't have this connected to a business account you need to upgrade your paypal account to a business account then click update, enter your information, and grant access to weebly.
Hope this helps!
(Very curious how entering a note to seller bypasses this...?)
04-21-2017 03:32 PM
Sorry for the stress. When using Weebly with PayPal, you absolutely want to be sure you're using an updated account. It's the easiest way to ensure the two are integrated properly, and will save a lot of headaches down the line. If you run into any issues with the account updated, however, definitely let us know!
04-25-2017 09:15 AM
04-25-2017 12:18 PM
Are you actually using PayPal express, @thawdar? You'll need to be using that and have set up shipping in Store > Setup > Shipping to charge shipping on your products.
04-25-2017 08:05 PM
I am using Paypal (for both payment method and shipping rules) since I build my website four years ago. Weebly update (set up) the Paypal Payment Method as Paypal Express checkout.
I asked Paypal, and they could not change my website and Weebly changed it from standard to Express, and Express checkout will not calculate the shipping fee.
This is my second time contacting Weebly, with the first time Weebly blaming my host (domain.com). I already contacted them and they said they have no issues from their side. I have used Weebly E-commerce Element for last four years and I just paid $80.64 for another three years. If you cannot solve this issue, I ask you to refund $80.64
04-25-2017 08:45 PM
Hello thawdar! Just to check in, have you set the shipping rules in your Weebly settings as well? That would usually be the easiest way to ensure everything is applied.