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Paypal checkout not working!

The paypal checkout has not been working with weebly since Monday, any timeline to fix this? Spoke with the people at paypal and they say it is a weebly integration issue? Losing business daily.

11 REPLIES
Scholar

Re: Paypal checkout not working!

This is a MAJOR problem. I will be calling starting at 9AM PST until this is fixed. Three calls already- thousands of dollars in orders- unable to be processed or check out. We have a huge event tomorrow with lots of advertising going into it for our site. If we can't process payments this weekend it's likely to cost us tens of thousands. At least send out an e-mail explaining why this is happening, how you are going to compensate, and when you are going to fix this.

Scholar

Re: Paypal checkout not working!

Testing things while I wait. I found out that if you enter a comment in the "Note to Seller" field under review and submit order it WILL actually redirect you. This works as a nice workaround if you process an order via phone but no one enters notes and will think this isn't working. I'm looking now to see if I can disable this function- I'll report back.

Scholar

Re: Paypal checkout not working!

I turned off the note to seller field and am completely unable to be redirected.

 

I am calling at  9EST.

 

In the mean time if you are experiencing this problem, please enable 

 

Store > Setup > Checkout > Checkout Options (Edit) > Toggle Enable Note to Seller ON > Save > Close with the X at the top left > Publish

 

When processing payment via phone, simply enter any text in the note to seller field like "Processed via phone" or anything so you minimize the money you're losing from the people that aren't calling you and just being plain turned off from the site not working properly.

Scholar

Re: Paypal checkout not working!

Spoke with Weebly support (phone was answered immediately).

 

Go to Store > Setup > Checkout > Next to Paypal click Update

 

If you don't have this connected to a business account you need to upgrade your paypal account to a business account then click update, enter your information, and grant access to weebly.

 

Hope this helps!

 

(Very curious how entering a note to seller bypasses this...?)

Employee Moderator Employee Moderator

Re: Paypal checkout not working!

Hello!

 

Sorry for the stress. When using Weebly with PayPal, you absolutely want to be sure you're using an updated account. It's the easiest way to ensure the two are integrated properly, and will save a lot of headaches down the line. If you run into any issues with the account updated, however, definitely let us know!

Scholar

Re: Paypal checkout not working!

What happened to the weebly shopping cart? I never had a problem in the past four years until the last 2 weeks, none of my items are including shipping. Nothing has changed on my paypal site, and I contacted them and they have advised its on weebly's end. I constantly have to send Invoices requesting another payment for the shipping, and this is becoming time consuming. I noticed that Weebly update (set up) the Paypal Payment Method as Paypal Express checkout. I asked Paypal, and they could not change my website and Weebly changed it from standard to Express, and Express checkout will not calculate the shipping fee (item price included shipping fee or shipping free method). 
Community Manager Community Manager

Re: Paypal checkout not working!

Are you actually using PayPal express, @thawdar? You'll need to be using that and have set up shipping in Store > Setup > Shipping to charge shipping on your products.

- Adam
Community Manager
Scholar

Re: Paypal checkout not working!

I am using Paypal (for both payment method and shipping rules) since I build my website four years ago. Weebly update (set up) the Paypal Payment Method as Paypal Express checkout.

I asked Paypal, and they could not change my website and Weebly changed it from standard to Express, and Express checkout will not calculate the shipping fee.

This is my second time contacting Weebly, with the first time Weebly blaming my host (domain.com). I already contacted them and they said they have no issues from their side. I have used Weebly E-commerce Element for last four years and I just paid $80.64 for another three years. If you cannot solve this issue, I ask you to refund $80.64

Employee Moderator Employee Moderator

Re: Paypal checkout not working!

Hello thawdar! Just to check in, have you set the shipping rules in your Weebly settings as well? That would usually be the easiest way to ensure everything is applied.