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Subscriber can't log-in

I just got my first subscriber to my premium pages. The payment went through my paypal app on the site but the person can't log-in and when they hit reset password it say email not found. What should I do on my end?

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It looks like you're using the POWr eCommerce app on your site for membership. You might want to contact them with your question, @cfutrell - I'm sure they'll be able to figure out what's going on.

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