Slow support

Alexander96x · ‎10-09-2017

I am new on weebly, and I just upgraded to a pro plan service.

I deleted a test site which I found out had the pro plan on it, and I then made a new which only have the free plan.

Then I wrote to weebly to ask how this issue could be solved, but I have been waiting for 17 hours now with no response.

This is making me a bit nervous after have been paying 270 usd for a product, which I can not use, and have no support on yet.

I am just curious to know how long it normally takes to get support?

I am thinking of getting my money back, if its normal to wait over 24 hours to get support on a pro plan...

Adam7 · ‎10-09-2017

I just replied to your other post about this, @Alexander96x. Sorry you had to wait!

OdetteB · ‎10-09-2017

I have the same issue and have been waiting for assistance for it to be resolved since 20 September. I am located in Australia and was told to phone to resolve, when I suggested this was not ideal given time difference I received radio silence. I urgently need assistance but I'm getting peanuts.

Please check your emails guys!

Adam7 · ‎10-10-2017

Sorry to hear that, @OdetteB. What kind of assistance did you need?

bhatton · ‎12-06-2018

Seems like Weebly is hasnt fixed their slow response.

I have had an open request for more than 24hours on an urgent issue.

I think its time to start looking for other services.

Adam7 · ‎12-06-2018

You should be hearing back shortly on your issue, @bhatton. Sorry for the delay!