How to join as an incorporated association

EquityWorks · ‎11-12-2020

We would like to use Square and purchased a terminal before we realised that Square would not accept our sign up application - the webpage message was that incorporated associations cannot use Square. Google Advice has told me to email and call Square to see if we can find a solution. I have emailed, no reply as yet, and I found a 1800 number but no one answers?

any ideas or other contact methods?

many thanks

Seamus · ‎11-12-2020

Hi @EquityWorks,

Thanks for getting in touch and sorry to hear your organisation is having trouble signing up with Square! At the moment the ABNs we are able to onboard for payments are:

Individual/Sole Trader (with or without an ABN)
Partnerships (with an ABN)
Companies (with an ABN)
Trusts (with an ABN)

We're looking into ways we may be able to onboard more ABN types in the future - many NFP, club and association based ABNs currently require additional regulatory checks and paperwork that our onboarding process is unfortunately not able to accommodate at the moment. If you've purchased hardware already, I recommend returning to the place of purchase for a refund. You can find some more context in this thread.

Sorry I couldn't be of more help here! We should hopefully have more to announce here in 2021.

If you would like to speak with support the number is 1800 760 137 - I'm not aware of any issues with the phone line today, when you call it should give you an estimated wait time and the opportunity to leave a number for a callback after holding for a few minutes.

Seamus
Square, Australia
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