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Beta Member

Customer profile slow to load

Why does it take so long for a customer profile to show on the dashboard? I type the name, click, and wait at least a minute to pull up. 

 

Also, when searching on the iPad for a name in the customer tab, it takes forever. 

 

Need help! Why???????

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Please read!

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Admin

Sorry for the frustration and the late reply @Hillside! There are a few different things that could be causing this:

 

Browser/software issue: When you have a chance run through these Dashboard troubleshooting steps on your computer, and these app troubleshooting steps on your iPad. Making sure you're using the latest version of a browser like Chrome, and that the iOS software on your iPad is up to date will also help.

 

Internet/wifi: Are your computer and iPad connected to the same wifi? If you don't hae a strong internet connection this could cause everything to load slowly. You could contact your internet provider to ask about connection speeds.

 

️ Helen
Seller Community Manager

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