Returning a square reader

nsjordan63 · ‎03-26-2018

I recently purchased an IPhone8 and when I got it, I realized I needed to order a square compatible, but after I ordered and paid for it, I realized the Iphone has an adapter. How easy is it to return the square reader(I haven't even received it yet) and have a refund issued?

Tom · ‎03-27-2018

Hey @nsjordan63, welcome to the seller community and thanks for your post.

If your order hasn't shipped, our CS Team may be able to cancel it for you. If it's already on its way, you can return your purchase after it arrives by following these steps: Return Hardware Purchased from Square.

For more specifics, have a look at the Order Status tab in the online Square Dashboard. You may also want to touch base with our CS Team and they'll be able to clarify how to proceed. Hope this helps get you in the right direction! 🙂

️ Tom | he/him
Seller Community Manager | Square, Inc.
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