How do I unpay a paid invoice? Customer paid, but...

thomtech4u · ‎02-15-2018

I have customer I do work on a regular basis and they sent a check for one of the invoices. I credited a account that has not been paid. How do I unpay the invoice that has not been paid and credit the correct invoice without me having to send my customer a refund and confusing them?

puka · ‎02-15-2018

Hey @thomtech4u - Unfortunately, once an Invoice has been paid, there isn't a way to edit it. I recommend refunding the payment and asking the customer for another check. You would need to create a new Invoice for the customer who has not paid yet to credit once they've given you payment.

Hope that helps! If you have any further questions, feel free to let us know.

Puka - She/They
Seller Community UX Designer

How do I unpay a paid invoice? Customer paid, but I credited the wrong invoice.