Hey @frbico, thanks for reaching out and I'm sorry to hear about the trouble you've been encountering. Is your hardware connected with WiFi or USB? Depending on how you're set up, the following may offer more clarity:
Hope this helps get you in the right direction. Feel free to reply here or let our Customer Success team know if you'd like someone to take a closer look into your account.
️ Tom | he/him
Seller Community Manager | Square, Inc.
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