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Poor Customer Service ... Saying I am using my own card, but I'm not

I recieved an email from square saying that I am violating their terms and used my own card to pay for something. Funny thing is it is not my card, the client has the same last name. I have explained this to square twice via email with them basically saying the same thing back to me, that I violated their terms. I am willing to get the client and amercian express on the phone however squares poor customer service doesnt want to help their community. Ugh! Anybody else had this problem???

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