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Transaction declines even though customer can see pending charges in her account.
I am manually entering a transaction with the client's full information, and even have contact with her. She sent me a screen shot of the pending charges in her account, so I know the information was correct. Why was it declined if all is correct?
I nearly always manually enter transactions because that's how I have my website set up, and I often can't get a signal when I am at a festival and any other time it was because the card issuer flagged the transaction. I've never seen it actually reach the account and still be declined.
Thanks for any insights!
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Pending transactions are just that pending. If it was declined on your end then it will not officially post on the customer's account. This can be a couple days before it drops off. With some debit cards, every transaction approved or not will be marked as pending. When I go to the gas station I will see a pre-approval amount and the actual charge. After a few days, the pre-approval amount drops off and the actual charge posts.
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I know that's what happens in her account, and I see it in mine as well. I only mentioned the pending charges because they proved that the information was entered correctly.
What I do need to know is why is it declined when everything was apparently entered correctly? What else can I do?
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to find out why it was declined the customer would have to contact the credit card issuer, Square doesn't decide to decline a transaction but the purchaser's bank does and doesn't pass that info to Square. It could be because it is manually entered or any number of reasons.
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