That's no good! Sounds like there may just be a little glitch in your app. Try some of these steps below and that should help:
- Log out of the app and sign back in. If you're operating in Offline Mode and have pending offline payments, you won't be able to sign out of the app. This is to prevent your pending payments from being lost.
- Turn your mobile device off and then back on.
- Force quit the app on your device.
- Be sure to enable the permissions requested when you open the Square Register app. This access allows the Square app to communicate with your device to complete payments.
- If you don't have any pending offline payments, delete and reinstall the app. See Apple’s support and Google’s support site for instructions on how to do so.
Remember, if your device is in Offline Mode, don't delete and reinstall the Square Register app. Pending offline payments will be permanently lost and the funds will not be captured if the app is deleted.
Additional Square app troubleshooting steps are available in the Square Support Center.
If you are still having trouble, give us a call! Check out this thread to get in contact with us.
