how to change phone number associated with credit ...

smoobage · ‎11-28-2020

Many times customers have beeb baffled how their phone numbers have gotten onto the receipt screen,(or how another number!). I am assuming they have put it in before at another kiosk. Please advise how to change it or how to explain why especially if it is a number they don't recognize.

thanks

Alex_ · ‎11-29-2020

Hello @smoobage,

Thank you for posting in the Seller Community. Welcome.

You are definitely correct in stating that the number linked to text message receipts is entered in by a customer at the point of sale. If they want to change it, there is a an option to disassociate the contact information from our system by clicking on "not my receipt." Afterwards, the next time they visit a Square seller, they can type in their phone number or email as new.

Please let me know if you have any other questions by replying to this thread.

Alex_
Community Moderator, Square // Moderador de la Comunidad, Square
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how to change phone number associated with credit cards