Hi there @paparazzibh - 

You can refund this transaction to bring the total to $0.00. 

From the Point of Sale app, tap the three horizontal lines in the corner: 

• Tap Transactions.
• Select the payment you’d like to refund > tap Issue Refund.
• Enter the amount you want to refund and a reason for the refund (in this case, the total).
• Tap Refund.

Is there a square charge for the refund.  And square doesn't return money to customer right?  Its just cleaning our Square record and we contact customer for actual CC info to redo?

Russell..does square charge for the refund transaction. And....Does the Refund effect the customer's records in any way...except for the fact I need to let customer know I didn't charge her card and must?

Russell..does square charge for the refund transaction. And....Does the Refund effect the customer's records in any way...except for the fact I need to let customer know I didn't charge her card and must?

Hello @Jegan! 

There's never a fee for issuing a refund! The refund will show as a credit on the customers bank statement. If you still have questions, please feel free to @ mention me! 

So if I issue a refund it is for informational purpose and to clean my square record....I will refund and call my customer...Thank you! I don't do cash transaction's so I can remove as a payment option?

And why should the customer be refunded when I never took cash...just processing error refund to remove charge on my end to zero

So if I issue a refund it is for informational purpose and to clean my square record....I will refund and call my customer...Thank you! I don't do cash transaction's so I can remove as a payment option?

And why should the customer be refunded when I never took cash...just processing error refund to remove charge on my end to zero

Hi Jegan - Stepping in for Chad here. To clarify, did you accidentally process the payment as cash instead of card and that's why you are refunding? If so, then yes this will balance your books and you would not need to return anything to the customer. Chad's answer was referring to what happens if you were to refund a card payment.

Check out Manage Payment Types with the Square App for more information on disabling the Cash option.

How do I change 2 transactions that were entered as cash to a charge transaction?

I manually enter payments recieved and must have accidently hit "CASH" instead of credit card- I did enter the credit card information - will this payment be made via the clients credit card?

where is this money Now??  its not in my account has it left the buyers account? if I refund it does the money come from my account I have not recieved? 

Hi @yoepatties - If you accepted a cash payment, the customer should hand you cash. If you accidentally marked a credit card payment as cash, that means that no money was processed. You can give our CS team a call to confirm any transactions you might have questions about. We don't have access to account specifics here in the community, but they'll be more than happy to walk through this with you!

That's all correct.  But if you're new to the system it's a little confusing especially if you're swamped with customers,  All I'm saying is newbies should be cautioned about it.

I am a newbie too, and this also happened to me. I basically gave away $142 of Free merchandise. I just had to suck it up as a learning experience.

This same thing is happening to our business! Our retail workers every once in a while will accidentally press that the customer paid with "cash" and then our Square register will not charge the person's card. Unfortunately, none of my employees realize it, because they see the transaction is complete and move onto the next transaction. We have a very fast pace business, so it is easily over looked when working quickly. The only reason I, as the owner, know that our employees do this every once in a while is because we offer a cash discount, which rounds the cash transactions out to the nearest whole dollar amount (ie, $17.00). Our card transactions almost always have cents (ie, $17.86). Every once in a while when I am reviewing our sales reports, I will notice our cash sales for the day have cents in the total (ie, $1,000.86). This automatically allows me to assume that my employees pressed "cash" instead of charging the customers card. 

Has anyone been able to find a good method for preventing this? Unfortunately, there could be multiple times this is happening, but we wouldn't know. 

the only way to correct it is at the time of sale. Basically the way to correct it is for the person that rang up the sale to pull up the transaction, hit refund, refund to cash( no money actually changes hands), then ring the transaction up again and hit the charge button instead of cash. If you don’t catch it while the customer is still there then unfortunately its lost revenue