x

All new hires reporting that the iphone app and web page crash when filling out new paper work

Every single one of my new hires is reporting a problem when they fill out a new hire paper work. The iphone app crashes, the web page crashes even when they use different browsers. They follow the link from their email and it simply does not work. They have to reload the page, shut down the computer and use different browsers. One of my employees spent two hours troubleshooting this so he can get paid. 

 

This is unacceptable and there is no current solution.  

988 Views
Message 1 of 3
Report
2 REPLIES 2
Admin

@lastminutelabor

 

We're working to resolved this issue for you, and thank you for surfacing it. I will reach out again when we have more information for you. So sorry for the inconvenience.

 

kellyj
Technical Program Manager: AI
Square Inc
964 Views
Message 2 of 3
Report
Admin

@lastminutelabor

 

After speaking with our engineering department, they hope this issue is resolved for you and wonder if you are still having issues. If you are, please let me know so I can advise them on your account.

kellyj
Technical Program Manager: AI
Square Inc
952 Views
Message 3 of 3
Report