Duplicate Customers appear when I enter customer l...

SalNY · ‎10-13-2020

I'm using laptop to log customer charges into Square. I go to "Take a Payment" and then I start typing in the customer last name (which is in my database). As I begin typing in the customer last name, duplicate customers appear in the drop down. Why is this? I know for a fact that there are no duplicate customers in my system.

Thank you!

Kassi_ · ‎10-15-2020

Hey there, @SalNY -

Have you been adding the same customer to multiple payments? Or is this happening any time you add a customer?

I will keep an eye out for your reply👀.

Kassi
Community Moderator, Square
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SalNY · ‎10-15-2020

Any time I add a customer for a payment, his/her name appears in the dropdown twice when I begin typing the name.

Thank you for your help.

Sal

Kassi_ · ‎10-15-2020

@SalNY -

What kind of internet browser are you using whenever you are seeing this?

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

SalNY · ‎10-16-2020

Kassi,

Good morning.

I'm using Chrome on a PC.

Sal

Kassi_ · ‎10-16-2020

Perfect. That is what I was going to suggest you to use. Could you send over a screenshot of what you're seeing?

You can send it via private message, if you'd like to keep your customer information private.

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

SalNY · ‎10-19-2020

Kassi,

Good morning and thank you for your e-mail.

I checked the system this morning and did not see any dups. I conferred with my colleague and she saw no dups as well.

If they recur, I'll send you a screenshot. Maybe Square fixed the problem?

Sal

Kassi_ · ‎10-20-2020

@SalNY -

Thank you for letting me know! Happy to hear you aren't experiencing this issue any more.

Have a wonderful day!

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

Duplicate Customers appear when I enter customer last name for a charge