trying to add a unit but it says i need to be onli...

SidewaysCustoms · ‎03-15-2020

I tried to add a unit type but it tells me I need to retry when Im online. Everything is connected??? What am I missing

isabelle · ‎03-17-2020

Thanks for posting in the Seller Community. Sorry to hear you're having trouble adding a unit.

What device is this happening on? Are you using the Square Dashboard or the POS app?

Let me know so I can look into this further.

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
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AirPlay · ‎04-04-2020

This morning I need to ad OUNCE as a new unit. So, went to Dashboard, picked Items, picked UNITS, and I got this.

It looks like we are experiencing some problems on our end.

So...is this being addressed?

Tim

Alex_ · ‎04-05-2020

Hi @AirPlay,

Thanks for posting. What device and browser are you using to try and make this change? Computer, tablet, or phone? Safari, Firefox, Chrome?

I'll keep an eye out for your reply in this thread. Thank you.

Alex_
Community Moderator, Square // Moderador de la Comunidad, Square
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trying to add a unit but it says i need to be online which I am