Unsubscribed emails

camfay · ‎03-08-2017

Hi,

If someone unsubscribes from my emails, and then I upload a new contact list via a .csv file, and that list contains that contact, will Promote recognise that particular contact has already unsubscribed and exclude them from the next subsequent email?

Thanks.

Adam7 · ‎03-09-2017

Yes, it will remember that they've unsubscribed and will not include them in any campaigns you send out.

RWBBall · ‎06-25-2017

Adam, when a customer 'unsubscribes' how do you know who it was?

Adam7 · ‎06-26-2017

I don't think you would unless you were comparing contacts regularly to see which email addresses are not being included.

Michael_gc · ‎08-11-2020

Sorry to piggy back on someone elses question, but I have a single contact who did unsubscribe by accident... is there a way for her to re-subscribe? She opted in againback in July, but is still excluded from the mailings that I do..

Thank you in advance for your assistance!

Adam7 · ‎08-13-2020

It might be simpler to delete that person as a contact entirely, then have them subscribe again @Short4some.