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Pamalupagus
Beta Member
‎07-15-2021 01:44 PM

Card declined locks up register

Customers card was declined. "Card Declined" comes up on register. What happens if a customer doesn't have another card? The only way to get out of the screen is to restart the register. Am I doing something wrong?

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Pamalupagus
Beta Member
‎07-18-2021 05:06 PM

Anyone?

 

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JustinC
Alumni
‎07-19-2021 02:06 PM

In response to Pamalupagus

Hi. There she be an X or a button that says 'new sale' in the corner of the screen to go back to checkout. You shouldn't have to restart your device. 

 

@Pamalupagus

Justin
Community Moderator, Square
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