x

Does Square hold manually-entered credit card payments like PayPal does?

PayPal is holding funds funds from a manually-entered credit card payment for 12 days when it used to release funds automatically. Please let me know if Square releases funds automatically on manually-entered credit card payments and we will use our Square account instead. Thanks, Rob Martin, BrandSync

6,097 Views
Message 1 of 13
Report
12 REPLIES 12
Square

Nope! We won't treat manually entered transactions any differently than swiped or chip card transactions. All of your deposits will be sent out on our standard deposit schedule

6,078 Views
Message 2 of 13
Report

Then perhaps someone can explain to me why my manually entered funds are being held and putting my small business in jeopardy? It's also impossible to get a customer service rep (assuming they have any on staff) on the phone.

6,047 Views
Message 3 of 13
Report
Square Community Moderator

@exclusiveground This sounds like it's account specific. 
 
Unfortunately we can’t address your account specific issues here in the community, as it’s a public forum. 

I've passed your message to the appropriate team and you should hear back shortly. 
 

6,044 Views
Message 4 of 13
Report

Understandable. Thank you for the reply.

6,033 Views
Message 5 of 13
Report

I have a service based product. Would you hold my funds because of that?

3,156 Views
Message 6 of 13
Report

Right there with you $1800 for over a week being held.

 

5,989 Views
Message 7 of 13
Report

PayPal held my money for a month without notice and provided no customer service despite repeated attempts to get answers. Why would definitely switch to Square for manually entered credit card payments!

5,987 Views
Message 8 of 13
Report

I would switch to Square for manually entered credit card payments.

5,986 Views
Message 9 of 13
Report
Square

Sorry to hear about the concern, @swingerd123. As Kelly said, there are not holds for manually-entered transactions. We'd be happy to address any concerns you have on the phone if you'd prefer. You can contact the Support team here, if so. Thanks!

5,974 Views
Message 10 of 13
Report

Not mine 1800.00 being held over a week

 

5,990 Views
Message 11 of 13
Report

Does square hold deposit for service based products?

3,154 Views
Message 12 of 13
Report
Square Community Moderator

Hey there, @Mordephi

 

Welcome back to the Community. 

 

What kind of service are you providing with your business?

 

As long as it doesn't violate our Payment Terms (Section 3), there wouldn't be a problem with your account. 

 

Please let me know if you have any other questions. 

 

 

 

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
3,068 Views
Message 13 of 13
Report