there is create new option under discounts on the square register. how do you disable it

 

Did you refer to @JustinC's directions here, @Kmcniff?

 

You should be able to toggle on Passcode Required for your discounts, then head over to the Team Permissions tab and leave Apply Restricted Discounts and Comps unchecked. Have you tried this yet?

Thanks for flagging, @Kmcniff!
I've gone ahead and bubbled this up to our team so we can dig in.

I'll let you know when we have an update! ✨

I filed a ticket to have our engineers look into this, @Kmcniff.

Unfortunately, they have been unable to reproduce this issue so far.

 

Are you able to grab a video of the issue and confirm which passcode is being entered before the discount is able to be created? I know you described the steps you've taken to get here, but we are hoping a video will help us understand the exact steps the employees are taking to create these discounts. 

 

Thank you in advance!

this workaround to lock out discount creation no longer works because your engineers in the "infinite wisdom" have made create new always show up in the discount tab on the register and you have no way to lock it out in permissions. This is a Huge issue and needs to be addressed ASAP. Discount creation should not be a blanket permission under the register or items permission it needs to be a separate permission that can be locked down immediately. come one guys this is ridiculous. If they spent less time rearranging the ui instead of fixing actual security issues they would actually be worth the money you are paying them. If this isn't fixed within a month i will be making repeat calls to you customer service and customer relations until the issue is fixed or heads roll. This vulnerability is easy to expliot for theft or can easily cause large profit loss if someone who doesn't know what they are doing messes with discounts. seriously guys are you waiting for a lawsuit to fix this issues or what?

Hey @Kmcniff,

Thanks for reaching out with this feedback, all your concerns are completely valid and I assure you Square does value account security.

The best place to provide your concerns and insights on the need for this request is on our actual Ideate Board. This is where our team is actually monitoring and providing updates on the request as they become available. Please keep in mind we field thousands of feature requests each week here on the Seller Community, and bringing these features to fruition often takes an ample amount of time and effort from our engineers. We want to ensure that our releases are not just surface-level products, but the best all-around resources to help you grow your business.

We know it's difficult waiting for something to be built and we appreciate you taking the time to provide this feedback.

Maya, with all due respect, this has been an ongoing issue for YEARS at this point. So saying that Square "values" account security rings quite holo if this is the time frame we can expect for a relatively easy addition to the permissions aspect of the Square system. The system already has the functionality built into it. Your company simply needs to add the ability to give permissions for access to the discount section. It's not terribly difficult nor would it be overly time-consuming. the difficulty is the disrespect and lack of care shown by Square in ignoring an issue that has been requested repeatedly not to mention the disregard it shows for the businesses that use your product. Also, I have fielded this complaint in the board you have mentioned and through phone calls to your customer support and spoke with multiple supervisors over the issue. We don't want empty replies of "we care" or "we will consider it". We want results and action. This impacts people's lively hoods, Inaction on it just shows laziness on Square's part and a lack of caring It should not fall to your customers to find a workaround for security flaws in your systems. This is something that should have been solved years ago at this point. Just ad a permissions option that separates discounts out in the Items permissions for crying out loud

Thanks,@Kmcniff - I've gone ahead and shared this with the engineer looking into this.

In the meantime, if you end up having some time to grab a video recording or screenshots of the flow of creating a discount without a password, and letting us know how you are logged into the Square account when doing so - that would be helpful!

Hello @WBinc , sorry for the delayed response, happy to provide some insight. If you grant team members access to "Items" then they will be able to see discounts. There currently is no way to remove just access to that portion. You can however require a passcode to apply a discount to only allow prevent misuse by only allowing certain people the ability. You can submit a feature request to our Ideate Board to have the ability to take away this function with Team Management.  I can certainly understand the need to have this ability. I hope this helps, please let us know if you have further questions. 

 

yet again "seeing" discounts isn't the problem its that pesky "creating new" that is the problem since it allows them to create a new discount without authorization that isn't password protected .... which as discussed is the problem you seem to be ignoring the problem