Re: not receiving all emails

1511 · ‎12-03-2017

I am not receiving all email notifications. Missing about 20% each month. So far in Dec we have 4 purchases and only received email notifications for 2 of them- the first and last of the 4.

Chad · ‎12-05-2017

Hello @1511, we were experiencing an issue where one of our automated email services was being marked as spam and customers weren't receiving transaction emails. Our Engineering Team fixed this earlier this week. Please let me know if you're still not receiving these emails.

LM_1977 · ‎01-04-2018

We are still experiencing this issue. We have sent over 200 invoices on 1/3/18 and customers are saying they've checked their junk/SPAM folders and they are not getting the invoices. This is a HUGE part of this business; how do we fix this?

Chad · ‎01-07-2018

Hello @LM_1977, I'm sorry to hear about the trouble you're experiencing with Invoices right now. I recommend reaching out to our Support Team if you haven't already so they can take a look into your account.

ps2 · ‎01-08-2018

Cowgirl Contract Cleaning . I just did reach out.

Chad · ‎01-08-2018

Thats great to hear @ps2. Our Support Team will definitely look into this.

ps2 · ‎01-08-2018

Cowgirl Contract cleaning not receiving my e-mails.