Re: App reporting chip failure

Buzzzz · ‎02-15-2019

The iPhone app is recognising the Square unit is plugged. I have followed all the trouble shooting tips several times and end up at the same point say “chip failed- chip is faulty contact support “ other than this forum how do I contact support?

Seamus · ‎02-17-2019

Hi @Buzzzz,

Thanks for reaching out and sorry to hear you're having trouble with your account.

You'll need to get in touch with our support team to get further help with this one - they'll be able to bring up your account, look at your operating environment and provide further advice based on this.

You can reach us on 1800 760 137, lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.

Seamus
Square, Australia
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