Card on file options not appearing in app

KristenA1 · ‎10-07-2016

I am trying to save customer cards per the latest update, but I do not have the necessary Customer Management options appearing in my settings tab. Do I need an upgrade or something else to be turned on?

VanKalkerFarms · ‎10-07-2016

First, Make sure you are running the lateset version of Square Register 4.50.

Click on Customers menu item.

click "all Customers"

click Search for a customer

click on the customer name

click "edit personal Information"

click on "Add Card"

swipe the card and follow the steps.

Bob Van Kalker
My Van Kalker Farms Garden Center website
My Rise'n Roll Bakery Schererville Indiana Facebook Page
My Rise'n Roll Bakery Cedar Lake Facebook Page

chgoguy7 · ‎10-07-2016

I also do not see the Card on File options as detailed here: https://squareup.com/help/us/en/article/5770

And I am running the lateset version of Square Register v4.50 (Android app). Has this feature not been rolled out to all users yet?

It's definitely a feature I would like to try out.

KristenA1 · ‎10-08-2016

I am running Version 4.50. I just uninstalled and reinstalled the app, and the new options still don't appear, either in customer management settings or in the edit customer personal info section.

Other ideas?

Sean · ‎10-09-2016

Happy to help clarify here, and apologies for the confusion. Card on File is currently avilable for Square Register for iPhone and iPad, but Android availability is currently limited to tablets. I'll be sure to update this thread if anything changes!

Sean
he/him/his
Product Manager | Square, Inc.