x

Feature Request: Allow my client to pay for multiple appointments in one transaction

Feature Request: Allow my client to pay for multiple appointments in one transaction

The title of this post has been edited from the original: Appointments Application: How do I checkout and include multiple appointments on one ticket?

I recently did a soft launch of my business. I tried to close out my appointments and process them all under one ticket but quickly realized this was not possible. In my business model, I can go to a location with multiple contractors. Each contractor can have 1 to many services booked for the day. I need the ability to check out, add multiple appointments to one ticket, and charge that payment to one customer. - Example 1: Jane gets her cut by John, her makeup done by Carol, and her hair styled by Miguel. Jane is just one customer and should not have to process her card 3 different times. - Example 2: John gets his hair done by Max, his beard trimmed by Joe, and decides he wants to pay for Jane's bill in example one. In addition, there is a contractor attached to each service and they get a 70% commission and so this needs to be tracked accordingly for payroll. Currently, I do not see a way to do this. So I figured I'd post here to see what my options may be... This is a big problem for my business model. Thank you in advance for your help and guidance. JenVerg

2 Verified Answers
Verified Answer

Re: How can one client pay for another client I instead of paying separately

Ah, so you're asking if it's possible to pay for two appointments in one card swipe.

 

This feature has been requested by others in this thread so I've moved your post here - thanks for letting us know how it would benefit your customers. I circled back and this is currently still a feature request. We'll update this thread if we hear any updates!

Verified Answer

Re: Appointments Application: How do I checkout and include multiple appointments on one ticket?

Hi @JenVerg, thanks for your post. At this time it's not possible to check out multiple Appointments at the same time, you will need to check out one appointment at a time. 

 

I understand that this isn't ideal for your business model but I'm glad you let us know how you'd like to use Square Appointments. I'll share this feedback with our Appointments team and it will help them to prioritize which features to build next! 

133 Comments
Admin

 

 

Hey there!

 

Looks like we addressed this similarly in your other post. Let us know if you have additional questions. 

 

This really became a hassle on a recent weekend when we hosted a bride and her bridesmaids.  Each of the ladies received services from two people (hair and makeup).  The employees are commission-based and we use square payroll and square appointments.  I had to do our workaround where we checkout a client on one stylist's appointment, sell them a gift card, and then check them out on the other stylist's appointment using the gift card as payment to ensure that the commission went to the appropriate stylist but the client only has to complete one transaction.  I will have to do manual work to properly allocate tips.

 

This is simply hokey and I can't continue to operate like this.  If square doesn't address this soon I'm going to have to move to a more salon-specific solution.

@kellyj  any chance this has reached priority for the development team? This is the one feature keeping us from using square for our salon. Customers move between various artists in our salon and without the ability to checkout multiple services from multiple artists - we are stuck on vagaro.  The alternative is that we have to ask our customer to swipe three different times, once for each service they are getting inside the salon.  This simply won’t work because it’s really painful for the customer.  We’re bummed because we love square but this is keeping us from getting in to the product. I hope this is in a release coming soon.  

Admin

Hey @Brianh-stl!

 

It's a feature request that our Appointments Product Team is aware of, but we don't have a release date to share. Thank you for resurfacing this, and we will post an update in this thread when we have one. Thanks for your patience!

 

 

How can one client pay for another client I instead of paying separately

Alumni

Hi there @Daniellelaws616 - we really want to help answer your question, but need a little more information to do so. Could you please provide a bit more context here so that we can get back to you with a solution?

Sure I’ll elaborate I  provide hair care services to a mother and daughter. The daughter pays for her mother but has to swipe or dip her credit card twice for each bill. Is there a way to add and pay for more than one ticket at a time

Alumni

Ah, so you're asking if it's possible to pay for two appointments in one card swipe.

 

This feature has been requested by others in this thread so I've moved your post here - thanks for letting us know how it would benefit your customers. I circled back and this is currently still a feature request. We'll update this thread if we hear any updates!

@isabelle thanks for the response!  We're eagerly awaiting that feature and I know other salons are in the same boat.  We're all selling multiple services to clients these days and checking out a customer 3-4 separate times just won't work.  Hopefully we will see this future soon!

I have this problem as well with family members wanting to pay with one card. I usually add all the services provided on to one guest to streamline it for the guest  but this messes up my own records of visits and dollars spent etc. It seems it would be an easy fix to add an option to add an additional ticket to the check out.