Definitely, @arcadiafarms! Checking on sales is incredibly important to keep a pulse on service and how you’re tracking for the day. You can either use the Run Shift Report or Run Close of Day features to preview reports that will show all your sales (including those with unsettled tips). 📈

Numbers and letters at the beginning are the best way to manually arrange them today (as you’ve discovered). If any modifier sets are required, then you can set minimums on each that will force them to be first in the ordering flow as well to help with efficiency and accuracy. We’re thinking about how to make this better, so let me know if you have ideas and I’d love to chat! 🙂

Can you clarify what else changes between roles? Are employees given different pay rates based on different roles? Do they have different permissions based on different roles? I can have one of our employee management experts weigh in if you’d like too, @arcadiafarms. 👨‍🍳👩‍🍳

Hey Kevin, 

The reason we would like to have employees assigned to different roles at different times is because we would like to differentiate labor costs between different departments. In our business we have employees rotate between FOH and BOH and we would like to be able to designate their labor costs between one or the other since these are both typically tracked differently. Also, yes, sometimes employees will have different permissions for different roles they are in. 

We need this feature as well. I've spoke to Square Restaurant support a few times about it and supposedly it's a highly requested feature and in the pipeline for a future update.

Awesome to see you getting deep into the workflow, @lovemychaos!

1. Can you walk through applying discounts to tickets during checkout?

There are a few different ways, and the best will depend on what is best for your restaurant.

The most common way we see restaurants applying discounts is by adding their most common discounts as Function tiles to their grid layout. You can do this by logging in to your Square Dashboard, then going to Menus > Grid Layout > Tap empty space > Function > Select discount. Alternatively, you can always search for any discounts using the search bar at the top of the grid in the Restaurants app.

You can apply as many discounts as your heart desires to a single check, so be as generous as you want!

2. Happy hours

Restaurants and bars that offer happy hours set up separate menus with special items that have their happy hour prices. This allows them to also have different layouts for each menu since folks often order different items during peak happy hour times for faster order entry.

We’re also thinking about how to make this better and be a little more automatic like you’re alluding to, so let us know if you’d be interested in hearing more and we can reach out.

3. Repeats

To repeat items, you can either swipe right in the right side view or tap it to reveal the “Repeat” action. An incredible time saver for really complex cocktails.🍸

To repeat entire courses, you can tap on the header after sending it to the kitchen to reveal the “Repeat” action. Great for ordering “another round”!

4. Employees

It’s included! Understanding your labor—from performance to cost—is fundamental for any restaurant and we wanted to ensure it was one less thing to worry about.

(Quick shoutout to checking out Square Payroll since you aren’t using it. The way timecards automatically feed into it save a lot of administrative headache.)

Amazing that you signed up on the first day, @geauxbrewing! Thank you! While any change is always hard, we definitely want to make it as painless as possible.

Are you referring to the Square for Restaurants Quick Tips: Printable POS Guides?

If so, those in conjunction with the rest of the Square for Restaurants articles are what we currently offer in terms of guides and support content.

There is always room to improve, and we plan on adding more over time. You’ve already provided some areas to dig deeper (e.g. splitting checks). Where else would you recommend we get into more detail to help new employees?

Additionally, this sounds like the perfect time to reach to our restaurant specialists about Square Implementation Services, which include remote or onsite staff trainings. There is an additional cost for these services (starting at $600, depending on what you need), but can pay off in the long term.

Thanks for adding these questions in!

1. For each location accessing Square for Restaurants, there is a $60 subscription fee for one device. Each additional device costs $40 per month (per location).

Your processing fee will be 2.6% + $0.10 per swipe, dipped, or tapped transactions. For manually keyed-in payments, your fee is 3.5% + 15¢. For more details on pricing, see this article.


2. Yes! We have a number of restaurants already using the product and love the discussion currently going on here in the Seller Community. For everyone reading this, please continue to use this as a place to connect with one another, share best practices, and give us feedback about what is and isn’t working. As a product manager for Restaurants, I’m always looking to hear directly from business owners about what is and isn’t working, so I appreciate your candor and conversation here.

Along with the pricing, the marketing for Square for Restaurnts mentions setting employee permissions, and clocking in and out on the register.

Is there still a per employee charge for setting them up in the system?

@gdestanto Sorry for this late reply! Employee management is included in the Square for Restaurants pricing, so there isn't a per-employee fee. Hope this helps!