Ah.  Bad assumption on my part, then.  Anyway, you can still create the service charge.  It just won’t be an automatically applied.  You’d have to add a button to your POS for employees to manually add it, which you might already do.  You might know this, but feature requests can be submitted here, though I know that Square folk monitor this community — https://www.sellercommunity.com/t5/Feature-Requests/ct-p/Beta-Feature-Requests

Best wishes,

Do the following from your Square dashboard to manually create the service charge:

1. Go to Account & Settings
2. Business Information
3. Service Charges
4. Create service charge
5. Name and define the charge
6. Save

After that, you can place the service charge on your POS grid just as you do any other product item.  

1. Press and hold on any unused block on your POS grid, enter your master pass code.
2. Hit the + sign on the unused block you want to add the service charge to
3. Scroll down your item list and find the newly created service charge, then select it
4. Press Done

Let me know if I can be of any more help.

Hello @Ksprice2

 At this time automatic gratuity is configured on the device level, not on the item level. I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers with similar interest in your request. 

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).