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With the software fix of 11.2 that fixed the Apple/Square issue, I am still having an intermittent issue with connection of my contactless/chip reader every so often. It seems when it is making the secure connection is when it fails. I have two register systems that it is ocurring on. I know that it is not my internet connection. Anyone else out there having a similar issue? If you fixed it, what did you do?
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1 REPLY 1
@jmadden I'm very sorry to hear you're still experiencing this issue. I recommend going through the troubleshooting steps for the contactless and chip card reader. You may need to reset your readers as well.
If you continue to have connection issues please call our Support team so we can escalate this to our engineers.
️ Helen
Seller Community Manager
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