👋🏼 @DragonStar

Sorry about the issue you're running into. We recommend deleting the picture and then re-uploading it to see if that helps. If that doesn't work, please let us know and we'll make sure to forward this to the right team.

I have the same issue with the company logo. I select using my conpany logo un the header and the email design preview shows it correctly. However when I send the preview email instead of my comany logo it displays a generic green store icon.  The final email to customers had the same issue. Note that the custom image did show correctly. Help! I need to display my company logo first and foremost in a prominent position in my customer communications 

Thanks

Ignacio

Hey @ignacio, sorry to hear that you've been encountering trouble with this as well. Were you able to try removing and re-uploading as Puka suggested? If that doesn't do the trick, these additional troubleshooting tips may help: Browser Troubleshooting.

Hope this clears things up. If you're still encountering this issue, please either let our Customer Success team know, or reply here with a bit more on which email services your clients are using. We'll be happy to take another look.