Customer disputes charge time after time and said...

tripleg365 · ‎09-23-2016

I have lost two seperate charges by the same customer for over 1100 dollars,even though I had her signature on both charges,invoices signed by the customer and documented the transactions I was still charged back.The customers bank refused to pay these charges.It was Chase Paymentech,anybody else have a similar problem?? Help!!!!

Eden · ‎09-26-2016

Hello @tripleg365 I see you have been corresponding with the Disputes team in relation to these two cases by your customer. We've sent an additional email this morning with tips to help protect yourself in the future. If you have further questions please reply directly to the email and the team will be happy to help.

Customer disputes charge time after time and said she paid cash on two seperate occasions