Symbol LS2208 stopped working with IPad

YBB · ‎09-24-2016

For no apparent reason the barcode reader stopped working. We have 2 others and neither work. The hub is working for the printer and drawer. Have tried alternate ports to no avail. IPad is up to date, Square app is up to date. Any suggestions?

YBB · ‎09-24-2016

Now I'm showing connected, but when I look at settings on Square the device is DS6707. The scanner is LS2800. Help!!!

Sean · ‎09-25-2016

@YBB - So sorry to hear about the trouble! With a little luck and some troubleshooting, we should be able to get you up and running again. Please try out these troubleshooting steps:

- Check for software updates for the iPad and the Square Register app

- Remove the iPad from the Square Stand and power it off, and then back on

- Unplug Square Stand and all accessories from the hub, and then plug them back in

- Delete, and then reinstall the Square Register app

Please let me know if this does the trick!

Sean
he/him/his
Product Manager | Square, Inc.

YBB · ‎09-26-2016

Thanks, it turned out to be the wire on the bottom of the Square stand was loose. Taped it and all secure and working.

Sean · ‎09-26-2016

@YBB - Awesome news! So glad things worked out. 🙂

Sean
he/him/his
Product Manager | Square, Inc.