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Ruffinnit
‎07-31-2019 05:39 PM

Failed payment with plugin

I am using an external software plugin to run my customers cards in which records in the software but processes in square. When I test the plug in the information comes up right and I have verified with the POS customer service department for the software it is set up correctly. However, when I enter the card info it says failed. It doesn't matter which card I use...failed. I cannot figure out what is wrong. If I do it manually in square it runs just fine.

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Helen
Admin
‎08-01-2019 06:19 PM

Hey @Ruffinnit, sorry to hear about this. What's thename of the software you're using? Are you accepting payments online or with an app? We need a bit more information so we can help! 

️ Helen
Seller Community Manager

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