Absolutly, so now our customers are being enrolled by their cell number (if for whatever reason the screen is cancelled or the customer changes their mind - we can now add them retrospectivily by finding their transacton and assigning a customer to it, also we have found with very loyal customers we have boosted them straight away up to 8 stars to say thank you and this worked really well)
Once a customer receives the reward, they are sent a message with a eight digit code, at the POS under the list of "items" the top one is "Redeem Rewards", so when a customer comes in, we enter onto the POS their items, they advise us they have a reward / coupon etc and we select the "Redeem Rewards" function, it then brings up an alpherbetical list of all customers where you can either search by name / cell / email etc and pull up their details that way, if they have a reward to redeem it will be listed under "Available rewards" IF they DON'T yet have a redeemable reward, it will tell you how many stars they have left till they achieve the reward. If they do however you can just select "Redeem" and it deducts the item in the POS till section.
The other way is by selecting "Redeem Rewards" and top right is a button called "Use Code", so if they show you the 6 digit code, you can enter it here and its just a quicker way rather than entering the cell or searching by name / email.
Hope that helps!
