- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
I was using the Square Appointment app to message a few clients about updates. This is the same feature that sends out reminders to clients about their appointments and lets me know if they cancel. I have messaged at least one client and another has messaged me through it, but for some reason all the messages I sent about our updates failed to send. Is there a length limit to the messages? I can’t figure out why the reminder messages get sent out but this message I tried to send didn’t not. Anyone have any ideas?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
HI, it may be because Square offers Square Marketing.
Square Support pages
https://squareup.com/help/us/en/article/5346-get-started-with-square-marketing
https://squareup.com/help/us/en/article/5499-get-started-with-customer-engagement
https://squareup.com/help/us/en/article/6724-best-practices-for-square-marketing
TERRI
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
I wasn’t sending out a mass update, I was only updating a few specific clients. This does not seem out of the bounds of what the messaging feature is for so I don’t understand why it isn’t working.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
This sounds like a good question for our Appointments team, @MobilityGoals!
They can take a look at your account with you to help a shine light here. Since we don't have the ability to peek into account-specific details and settings with you here in the Seller Community, please reach out by phone or email when you have a moment by logging into your Square account and heading here.
P.S. Welcome to the Seller Community ✨
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Thank you Valentina, I reached out to them.
Happy to join!
-Lauren
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hi Valentina,
I also got the same problem like the author I can't send the message to my clients. What should I so?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hi @HannahNguyen339,
Thanks for getting in touch and sorry to hear about the trouble with your Square Appointments messaging!
If you're having trouble with the bi-directional chat function we offer, this might be due to a disruption we're experiencing at the moment. We're posting updates about this on issquareup.com and apologize for any inconvenience caused. Confirmation messages, and appointment reminders are not affected by this disruption.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report