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HI, I have an Iphone SE, and I can't seem to get swiped cards to process. My phone is up to date and I have gone through basic troubleshooting. It shows that it is connected, but when I swipe a card nothing happens. Please help!
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I am using the magstripe reader
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Not sure, Could be a bad reader. Has it ever worked? Is this a new account?
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I've tried it with 2 different readers. Both were new, sent from square pay. Could it be that they compatible with my phone.
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It's compatable. Test out your headphone jack with your apple headphones. Call someone and check to see if the mic and headphones work. That will test your jack and rule it out.
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I will try again, but my headphones work fine in it. I've even tried cleaning out my headphone port
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But does the Mic on your headphones work? The reader sends the data via the mic.
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Yep my mic does work. I use it daily. I've tried taking my case off, thinking it wasn't snapping in as well as it needed to, but still no luck 😞
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@sweetsbyaud sorry for all the trouble, but we should be able to get you up and running! @RHatch has great questions and suggestions for troubleshooting, thanks for trying some of those. Here are a few more to try:
- Check that the Square app has access to your device’s microphone (under Settings)
- Remove your device’s case, firmly plug in the reader and swipe again. Some phone cases prevent the reader from plugging in all the way. I know you said you tried this, and you were on the right track - super important for this to plug in all the way.
- Update the Square app and make sure your device software is up to date as well.
- Delete and reinstall the app on your device. See Apple support for instructions.
- Temporarily disable Bluetooth from your device settings.
- Wipe the metal connector with a cloth. Residue can collect and prevent the reader from making a proper connection.
- Clear debris from the card reader slot with a card reader cleaning card or a paper towel.
I know that's a lot to try, and if you think your reader is broken, you can always request a new one from the Square Dashboard or pick one up at a local retailer.
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