Thanks, Ron.  I'm used to that too but this time it wasn't ever able to reconnect.  So I actually went in and removed it in my settings and tried to re-establish it but it no longer recognized it at all.  Luckily I had another and it was able to recognize that one.  It had to update its firmware so I was thinking maybe that was the issue with the first one too but I couldn't ever get it to that point again.  

Anyways, thanks for the reply.  🙂 

Sorry to hear it isn't working well for you, @jheiden, and thanks for doing those troubleshooting steps. @Ron's tips are great and solve most issues we see with connecting, but sounds like those didn't do the trick for you - I wanted to let you know that Square hardware has a 1 year warranty, so depending on when you purchased you may be able to return it. To start that process, visit our warranty page.