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Tiktok error: To get started you must first create your Square Online store. (I have one.)

I'm trying to connect to Tiktok but get the error, "To get started you must first create your Square Online store."

I have an existing online store and a registered Tiktok business account.  Any tips?

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Super Seller Alumni

Hey @megan-k - you are not alone here! I found this part a bit confusing too. It's a little counterintuitive, but you do actually have to "sign up" rather than "sign in".  It's a separate log in from your Square & TikTok. So when you come to there, click sign up. This walkthrough (https://squareup.com/help/us/en/article/7653-connect-square-online-with-tiktok) does a pretty good job of explaining the steps you need to take.  

Emily ( she / her )
The Violet Fox Bookshop
https://thevioletfoxbookshop.square.site
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I think what you're saying is that I need to sign up separately for Square Online, but that's what I'm trying to say: I have a Square Online paid subscription and the website is fully operative, so it's not seeing my existing shop.  I've been 'escalated to SA support' so I guess we'll see if they have any suggestions.

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Super Seller Alumni

Hi Megan,

Sorry, let me clarify - your Square Online is one thing. Your TikTok account is another thing.  And the part that you're hitting where it's asking you to "Sign Up" is a totally separate THIRD thing. I know it seems completely wrong, but trust me - hit sign up and go through the steps.  I had to do the same thing.

Emily ( she / her )
The Violet Fox Bookshop
https://thevioletfoxbookshop.square.site
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I start in the Square Online dashboard, click sales channels>tiktok for business and then I'm routed to regular Square dashboard where I click Go to Online Sales Channels, then Connect for Tiktok, go through the permissions and get this screen.  If I click Set Up Online Store, it takes me back to the Square Online dashboard where I can repeat the whole cycle again.

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Super Seller Alumni

That sounds like a different loop than what I was stuck in. Hopefully the Square team here can help!

Emily ( she / her )
The Violet Fox Bookshop
https://thevioletfoxbookshop.square.site
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