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🎉 We're thrilled to unveil our latest update: the all-new Community Hub! This hub is designed to be your go-to resource for everything you need to get started in the Community.
Roo
Beta Member
‎11-21-2016 11:06 AM

Update cause anyone else printer and connectivity issues?

Ever since the last update my printer and card reader keeps going off line, my kitchen printer keeps dissapearing from printers list periodicaly too.  When I print reports also the reader and printer will disconnect and connect too, anyone else having this issue?

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Sean
Square
‎11-23-2016 11:43 AM

@Roo - So sorry to hear about the trouble! I haven't heard this issue come up anywhere else in the community. Have you already had a chance to try any trouble shooting steps? If so, what have you already done? I'd be happy to make some suggestions! 


Sean
he/him/his
Product Manager | Square, Inc.
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Roo
Beta Member
‎11-23-2016 01:07 PM

In response to Sean

No didnt get to try anything. Besides. Closing the ap out and reopening it

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Sean
Square
‎11-23-2016 01:12 PM

In response to Roo

@Roo - Appreciate the follow up! I'd suggest restarting your router, disconnecting, and then reconnecting your printer and stand, as well as deleting and reinstalling the Square Register app. Let me know if those tips don't do the trick! 


Sean
he/him/his
Product Manager | Square, Inc.
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