I have the same problem with my square pos system. When the network goes down I have never been able to use the offline mode. The red screen comes on and then it asks if I want to go into “offline mode” and then when I press the button it automatically cancels the payment.

We had the same thing happen -  we got around this by physically disconnecting the ethernet cable to the cash register.  This enabled us to go into offline mode.  We then printed duplicate tickets from the register to give to the kitchen for lunch orders.

Hi there, @evasavageau3 - thanks for reaching out.

Would you mind clarifying what specifically is happening in regards to your Square Terminal and Offline Mode? Are you receiving some kind of error message when trying to process transactions? Any extra context would be helpful here in order for us to help troubleshoot.

Hi Joe, 

I had my Square POS app linked to my Square Terminal and my WIFI was out, I hade both set to offline mode. When I tried to run a transaction through the Square terminal it had a red bar across the top saying connect to internet and I wasn't able to get into any screens, it just showed a blank screen with that red bar on top. I had to disconnect it and use my Square POS app offline in order to make the transactions. I hope that helps. 

Thanks for the quick response, @evasavageu3 - appreciate you bouncing back and adding that context. While I'm unsure specifically how you may have connected the POS app and Terminal (the Terminal is a standalone all-in-one payment option meaning it does not work in conjunction with other payment devices), the red banner at the top of the Terminal usually indicates that you are in fact within Offline Mode.

The banner may prompt you to connect to the internet, but you can still process transactions in this state - the unit should revert to offline mode whenever no connection is made. 

If you're seeing the unit display something otherwise, please let me know!

Hi @rmarmadu - I'm sorry to hear that this issue with your transactions taken in Offline Mode has brought you to the Seller Community 😞

I suggest looking over this article from our Support Center which includes explanations for common reasons why payments fail. Keep in mind: When operating in Offline Mode, there is an additional risk with any payments you accept. Square is not responsible for any loss due to declined cards or expired payments taken while offline or for chargebacks.

We aren't able to look into your Square account and transaction history here in the Seller Community, but our Support Team can take a closer look into this with you to figure out what happened. If you haven't already, please reach out to Support directly by logging into your Square account and heading here. 

I hope this information is helpful but please do let me know if you have any additional questions.

Hey there @ToriW 

Sorry to hear about your experience with Offline Mode. As it stands Offline Mode should and will kick in whenever there is no internet connection. If you have internet but it's spotty is best to turn off the WiFi completely so Offline Mode is able to behave as it should. Having spotty internet doesn't necessarily mean being offline and that's what I believe is the reason behind this feature not working as expected on your POS.

I hope this information is helpful!