I've wasted hours with Mailchimp and Square Live Chat and on the phone today. Both are clearly promising a solution between the two that can't be delivered. I wanted to sell digital products on Square and have Mailchimp automatically deliver the download. Sounds simple enough, right?! I set it up correctly in Mailchimp - integrated Square - and created Journeys that are triggered by specific products purchased. When I went to test it, the email I used to order didn't get the digital download delivered, but they did get a receipt for their purchase (from Square system not MC) AND a welcome email if they subscribed at checkout (from MC). What the heck? In SYNC LOG, you can see that there is an error when the order ports over... that there is no customer information synced at the time of order. Then shortly after or around the same time in the sync log, there is a CUSTOMER sync. I don't know where, how, and what information is syncing, but I can't get the automated journey based on purchase to work and I can find others with the same complaints in forums all over the internet dating back to 2020.

Hello @Ivymbrooks 

Sorry to hear you're experiencing issues with an integration. 

Square does not manage this integration, which is why we direct sellers to Mailchimp for support. You can learn more about the integration here, as well as access support via Mailchimp. 

We offer developer tools, which other services use to build integrations so their users can benefit from payment processing using Square or just sharing information between the two services, but we do not manage those integrations, so we are unable to "fix" issues with them, as they were not coded in-house.

While sometimes we experience disruptions that can affect payments processed using integrations or the way information is shared between Square and other services, it sounds like that is not the case here. All disruptions are publicly announced on our Status Page, which you can check out here. At the time of this response, there are no active disruptions. 

Hope this information is helpful! 

*I have merged an additional post you made about this issue into this thread. In the future, please avoid posting the same topic multiple times or on different boards.

Thank you ✨