@Alex_ 

Ok, its not really giving any type of error code, as you can see in the attached photo.  Its really strange, the two files I am trying to upload are well less than 5MB each, and the site says it can handle up to 50MB and it only fails on the Business Overview items, the Drivers License and Other ID.  

All the documents I have put into the Business Documents area had no problem at all.  The version of Google Chrome is the current build of[Redacted].  My business is computer services, so 99% of the time, all my items are up to date.  

The computer I am using is Windows 10 Pro, with all the latest updates as well.

Hi @cdhodgdon,

Thanks for providing that information. 

One more thing, when you mentioned that it is working on certain sections, and not working on others, did you successfully upload one document at least? 

Yes, I was able to successfully upload items into the Business Documents section.  I have uploaded the following items with no problems:  Sample Invoice, a Utility Bill, Federal Registration Document, our Sales Tax Permit, LLC Certificate from our state and our original filing documents to create our LLC.  

You can see them in the attached images.

@cdhodgdon,

Understood! 

The fact that a few files uploaded and others didn't have me thinking that that it could possibly be the files themselves. I know you stated that you tried them in different formats, but did you convert those formats from the same file? I would try taking the files experiencing the issue and reupload them to your computer. 

@Alex_ 

Ok, I will rescan them and create new files and try them out again and will let you know.

@Alex_ 

Ok, I have retaken a photo of my drivers license, I have imported it into Photoshop so that I could crop the image and rotate it correctly.  I have saved the image in the following formats, BMP, PNG, JPG, TIF and GIF and tried to upload each type. 

The same thing happens in that it seems to take a little while and then gives me that message that it cannot upload it.

@cdhodgdon,

That's frustrating, I am sorry. At this point I think it's best if you reach out to our Customer Success Team so that they can file an escalation with our engineering team. 

Feel free to reach them via email here, or by giving them a call at 1 (855) 700-6000 (Monday-Friday, 6am-6pm PST) - but you'll also need your customer code.  The steps to look up your code are here. 

They should be able to look on the back end of the system and see if there are any roadblocks preventing those documents from being uploaded.