barcode scanner not working with register

KelseyCFC · ‎06-25-2020

We recieved the new Register Yesterday, and are running Square Restaurants on it. I also purchased a USB barcode scanner, and It works on my laptop, but when I plug it into the register it says Barcode scanner connected, but does nothing when an item is scanned. Am I missing something?

JustinC · ‎06-26-2020

A few things to try :

Make sure the SKUs entered for your items match the barcode label.
Reset your scanner. (The same steps apply for the Register)
Check if the Register has an available update under Settings > General > About Register. If the software is up to date, try a factory reset.

Hopefully this helps. If not, reach out to CS for more extensive troubleshooting.

Justin
Community Moderator, Square
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