- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Has anyone else had payroll switch to manual checks instead of direct deposit by itself after it's already run and you can't fix it back? I know for sure it was checked off to pay employees by their method, and instead it switched after it was sent. This happened twice to me in the last 2 weeks, and I've been using it since March.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hi @papispizza - Sorry about this! I talked with our Payroll team and it looks like there are two reasons your direct deposit would switch to manual checks:
1. Issues with the employer's bank or 2. Issues with the employee's bank/the employee did not enter in the bank account info correctly.
Payroll then defaults to manual checks to ensure the employees get paid on time. Unfortunately, once the debit fails, we can't retry it.
If you want some one-on-one help troubleshooting this, I recommend you give our Payroll team a call for some help.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
They've all had direct deposit for months. This randomly happened with all 3 twice now for no reason.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report