x

my chip reader will not connect to my android tablet... the app keeps shutting down and restarting

My chip reader stopped working with my LG tablet. It work fine with my phone. I have been using it for 2 years now and it just stopped working.  It will pair, but when I go to enter the note=name the app starts all over again and does not let me do anything.

I can still use my swipe with the LG but if they have a chip I want the security of useing the chip reader.

Please advise.

PS--I have updated my tablet, gotten rid of apps to increase memory, uninstalle d and reinstalled the app--and nothing changes.

very annoying and frusterating.

582 Views
Message 1 of 3
Report
2 REPLIES 2
Alumni

Hey @stresswaived - Sorry to hear about the trouble. If the troubleshooting steps are not working for you, please reach out to our Support team directly who can advise on any next steps.

Puka - She/They
Seller Community UX Designer
569 Views
Message 2 of 3
Report

thanks, I am still having trouble. I will reach out again to the support team.

556 Views
Message 3 of 3
Report