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my square stand and register is not charging or working

the stand isn't working and the ipad isn't charging.  I can not remove the pad from the stand to charge it seperately.  Is it the charger or the upgrade?

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Super Seller

what version of iOS are you running on the iPad?  the latest update to iOS 11.2 should resolve Square stand issues introduced in iOS 11.

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Alumni

Thanks for that suggestion @VanKalkerFarms

 

@sshap1 - if you're running iOS 11.2 and still having issues, here are some troubleshooting tips.

 

Let us know if you continue having problems!

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